Frequently Asked Questions

FAQs for Guests

We stock every Southern Comfort Properties home/ condo with linens (sheets and towels) and starter supplies of toilet paper, paper towels, dish soap, shampoo, body wash, conditioner, and coffee. 

We accept credit cards and ACH payments. Credit cards are processed securely through Quickbooks if the booking is made over the phone, or through our reservation service, ResNexus, if booked directly online.

We send your arrival information via e-mail within a week prior to arrival. The arrival information e-mail will have the lockbox code or other code for key retrieval, wifi information, directions, and more information.

If cancellation is made 30 days prior to the arrival date, we can issue a full refund. If within the 30 days prior to the arrival date, we can try to rebook and can issue a refund up to the amount that we can refund (up to the full amount).

FAQs for Property Owners

We like to offer a variety of properties to our guests. We have a range of 1 bedroom condos up to 6 bedroom homes. We can take a look at your property and see if it would be a good fit for our portfolio of offerings.

The benefits are countless (trust us). We handle all inquiries, customer service, maintenance calls, payments, tax collection, property registration with the State of Florida, and more. We have liability insurance, we have 24/7 maintenance on-call, and we have a stellar reputation with renters so we stay extremely busy and do our best to keep your unit occupied as much as possible. We take great care of our guests, so we get lots of repeat business.

We charge 20% of the base rent for our management services and we pay our owners prior to the 15th of the month following the end of the previous month (i.e. November owner payments are made prior to the 15th of December).